You must have only one anti-virus software setup from the approved list.Important things to note regarding setting up your anti-virus software:
Most issues we’ve seen with users setting up personal devices are due to anti-virus software. To securely access University web resources behind multi-factor authentication, MS Office 365 webmail, Outlook and Teams clients, Feinberg requires three things: If you are having issues with a Feinberg owned device or anything else, please respond with screenshots of the issue and your Windows or Mac computer name. If you are having issues with DUO Device Health (DDH), Outlook, Teams or logging in via MFA on a personal device please see below. On January 9th Feinberg’s device security systems, BigFix and F5/Big-IP, were replaced by Duo Device Health (DDH). Thank you for reaching out to the Feinberg IT help desk. For Macs the ONLY current approved AV is Sophos Home Premium. Issues usually occur because the user has more than one anti-virus or an anti-virus that is not on the approved list. Typically you will want to send "!pduo8" to users having issues with personally owned devices.
Reach out in Teams for support with these errors if they're not indicative. Check for errors related to anti-virus or security agent. %localappdata% > DuoDeviceHealth > Logs. If still having issues check the diagnostic logs. If you find traces of Symantec run CleanWipe. Once installed wait a minute and try DDH managed resources again. Search (top middle) the web portal for the computer name and verify it comes up. If issues persist reach out to Collab/CM. Verify that there are no other anti-virus programs installed such as. Re-install the Falcon Sensor from Self Service. If it's not Allowed, allow it, then wait a minute and try DDH managed resources again. Check to make sure it is "Allowed" in System Preferences/Settings > Security and Privacy. Falcon is not installed/is not installed properly. It it does not show up you need to troubleshoot the Falcon installation (see step 2). Search (top middle) the web portal for the computer name and verify it comes up. Check the Crowdstrike Falcon web portal. Check to see if the Falcon application is installed. Verify CrowdStrike is installed and running. Typically seen when anti-virus is not setup properly.Ĭomputer must meet other security requirements such as encryption and having the DUO Device Health application installed. Common troubleshooting steps for the error "Security agent is not running" on both Feinberg owned and personally owned machines.
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